right of withdrawal

If the customer notices upon receipt of their package that it does not contain the products they ordered, if the products are damaged, or if the customer wishes to cancel their purchase, the customer must return the package to Dragon Skateshop within 14 days of receipt in its original packaging and original condition.

Before making this return shipment, the customer must notify Dragon Skateshop by email of the upcoming return, stating the reason. This can be done at the email address returns@dragonskateshop.com.

Upon receipt of the return shipment, Dragon Skateshop will then decide in consultation with the customer whether to replace the returned products or to refund the order amount excluding shipping costs to the customer. All shipping costs and risks associated with a return shipment are always borne by the customer.

In the event of a refund, Dragon Skateshop will refund the total amount of the return shipment excluding shipping costs to the bank account indicated by the customer within 30 days.

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